FAQ

RUGS

How do I care for my USTIDE rug?

Rug Cleaning Instructions

1. Daily Maintenance

   • Vacuum both the front and back of the rug using a low-power setting.

   • Take the rug outside and gently whack the back of it to remove additional dust and dirt.

2. Deep Cleaning (When Needed)
   If the rug has oil, ink stains, or has not been cleaned for a long time, follow these steps:

   • Spot Clean by Hand

     • Use a damp sponge mixed with mild detergent.

     • Always clean in the direction of the rug’s soft fibers.

     • Gently dab the surface, avoiding soaking the rug.

   • Rinse and Dry

     • Use clean towels to blot and absorb excess moisture.

     • Allow the rug to air dry naturally, avoiding direct sunlight.

3. Machine Washing (Optional)

   • Always complete steps 1 and 2 before putting the rug in a washing machine.

   • Wash on cold with mild detergent, using a gentle cycle.

   • Do not tumble dry. Let it air dry away from direct sunlight.

 

How do I remove creases and bunching?

How to Flatten a Rug

Sometimes new rugs may arrive with creases or curled edges due to packaging. Here are a few effective methods to help your rug lay flat:

Method 1: Back-Roll or Reverse Roll

Gently roll the rug in the opposite direction of the curl and let it sit for a few hours.
This helps to counteract the fold and encourages the rug to flatten naturally.
Note: Most creases will relax and flatten out within 1–2 weeks after unrolling.

Method 2: Use Heavy Objects

Place heavy items like books, plant pots, or furniture on the curled or wrinkled areas.
Leave them in place for several hours (or overnight) to help press the rug flat.

Method 3: Apply Steam or Heat

If the rug still doesn't flatten, you can use steam or gentle heat to release the wrinkles and creases.

Steps to steam your rug:

1. Lightly dampen the curled corners of the rug and allow them to air dry.

2. If needed, cover the affected area with a damp towel.

3. Using a steamer or iron on steam setting, gently press over the towel in quick, short bursts.

   Avoid prolonged contact to prevent damaging the towel or the rug.

4. After steaming, reshape the fibers by hand or with a brush, then let the rug lie flat to dry.

✅ Tips:

• Always steam from the back side of the rug, not the front.

• Avoid soaking the rug fibers.

• This method is suitable for synthetic, cotton, and wool rugs.

• Be extra careful with synthetic rugs — use low heat, as high temperatures may melt the fibers.

• When in doubt, consult your rug supplier for specific care advice.

 

Is my USTIDE rug non-slip?

Most of our rugs feature a non-slip latex backing, designed to stay securely in place on laminate, hardwood, and other smooth floor surfaces—no additional rug pad needed. This makes them safe and practical for high-traffic areas, especially in homes with kids or pets.

Note: Some rug styles may not include a non-slip backing. Please check the product description for details before purchasing.

To ensure the best performance, make sure the bottom of the rug remains dry at all times.

 

Is my USTIDE rug machine-washable?

Yes, almost all of our rugs are machine washable, you can click on the washable rugs page to choose to buy or check the product page to see if it says machine washable.
However, it depends upon the size of the machine. For best results, we recommend a minimum washer size of 5.5+ cubic feet for an 8'x10' rug.

 

Where do you ship to?

We only support shipping to the US.

 

Rug Care

What detergent is recommended for cleaning area rugs?

Any mild, non-bleached detergents are mainly recommended.

 

What is the best way to dry Rug cover?

The best way is to dry it on low heat in a dryer. Avoid high heat.

 

What’s the best practice to vacuum an area rug?

It is generally recommended to use the low suction setting of the vacuum cleaner while cleaning a rug.

 

What if something spills on my area rug?

If there is a major spill, wash the rug immediately. However, if the spill is small, you can use a clean cloth and hold it firmly immediately after the spill to absorb as much liquid as possible.

 

Ordering

Are you able to hold, delay or combine orders?

No, orders will ship and process once placed. We will be unable to make changes or delay orders.

What methods of payment do you accept?

We accept payments PayPal and Stripe.

 

Will I be charged sales tax?

No，We do not sales tax.

 

How are duties and shipping charged?

All purchases on the US website will not charge duties or taxes.

 

Why am I charged before my order has shipped?

Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

 

What's the status of my order?

You can track your shipment's progress using your order number.

 

What if I need to modify the contents of my order?

Orders can be modified before shipment. We will proceed with shipping according to your updated information.

 Before shipment, we can assist you in canceling your order. If items cannot be removed from the order after shipment, please return any unwanted items upon receipt of your order.